Privacy Policy

Aero Connect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud-based network optimization utility (the "Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the Service.

1. Information We Collect

Information You Provide Directly

When you create an account, subscribe, or contact support, we may collect:

• Email address (required for account creation, IP authorization, and communication)
• Payment information (processed securely by third-party providers like PayPal; we do not store full card details on our servers)
• Support inquiry details (to assist with technical setup and routing issues)

Automatically Collected Technical Data

To maintain, secure, and improve our Service, we collect limited, anonymized technical data:

Data Type	Purpose	Retention
IP Address (anonymized/hashed)	Prevent abuse, manage server load, authorize devices	24 hours
Routing Volume (aggregated)	Monitor Service performance and infrastructure health	30 days
Device Type / OS (generic)	Optimize setup guides and compatibility	Anonymous aggregate
Connection Success/Failure (binary)	Improve routing reliability and node selection	7 days

Important: We do NOT collect or store: browsing history, visited URLs, online game titles, search queries, or personal activity data.

Cookies and Tracking Technologies

Our website uses essential cookies for functionality and analytics cookies (via privacy-respecting providers) to understand usage patterns. You may manage cookie preferences via your browser settings. We do not use tracking pixels, fingerprinting technologies, or sell data to ad networks.

2. How We Use Your Information

We use collected information solely to:

• Provide, maintain, and improve the network optimization Service
• Process subscriptions and manage your account securely
• Respond to support requests and technical inquiries
• Send Service-related communications (updates, security notices)
• Prevent fraud, abuse, or technical issues
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. Limited sharing occurs only when strictly necessary:

• Service Providers: Trusted partners for payment processing, email delivery, and infrastructure hosting (all bound by strict confidentiality and data processing agreements)
• Legal Requirements: If required by law, regulation, or valid legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified in advance)
• Aggregated Data: Non-personal, anonymized statistics for Service improvement or public reporting

4. Network & DNS-Specific Privacy Notes

Because Aero Connect operates at the DNS resolution layer and does not function as a VPN or proxy:

• Your actual internet traffic bypasses our servers after the initial DNS lookup.
• We cannot see which online applications you run, the content of your traffic, or the actions you take online.
• DNS queries are not logged with user identifiers after the initial routing resolution.
• Account credentials are hashed and salted; passwords are never stored in plain text.

5. Data Security

We implement industry-standard administrative, technical, and physical safeguards:

• Encryption in transit (TLS 1.3) for all data exchanges between your device and our dashboard
• Regular security audits and vulnerability assessments
• Strict access controls and employee training on data handling

While we strive to protect your information, no internet transmission is 100% secure. You use the Service at your own risk.

6. Your Rights and Choices

Depending on your location (e.g., GDPR in Europe, CCPA in California), you may have rights to:

• Access, correct, or delete your personal data
• Opt out of non-essential communications
• Request data portability

To exercise these rights, contact us at contact@aeroshield.org. We respond to verified requests within 30 days.

7. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly.

8. International Data Transfers

Aero Connect operates globally. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place per applicable data protection laws when transferring data across borders.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be posted here with an updated effective date. Continued use of the Service after changes constitutes acceptance.